case studies
Two industries. One system. Results in production.
No mockups, no promises: two Odenia deployments running today, at a leading EdTech and at a trade business. Here is the context, the setup and what changed.
EdTech · United Kingdom · named client
TutorChase replaced its static forms with a team of three Odenia agents.
TutorChase is a leading international online tutoring platform based in the UK, with 100,000+ students. Parent and student enquiries went through static forms: slow to process, often incomplete, never at night.
The setup
- A public lead bot qualifying parent and student enquiries
- A dedicated support agent for tutors
- An assistant for the client portal
- One knowledge base per agent, never shared
- Connected to TutorChase’s custom Salesforce-based CRM
What changed
- Every enquiry gets an instant answer, 24/7
- Leads arrive qualified: subject, level, deadline
- Real-time dashboard across all conversations
Within the first month, the agent became the preferred path for the majority of visitors who previously used the form.
TutorChase internal observation, first month after go-live.
Plumbing · France · anonymised case
A plumbing company no longer misses a single call, even on site.
A plumbing business in a suburban area: over half of enquiries arrived outside opening hours or during jobs, and ended up with the most responsive competitor. Odenia deployed a quote agent on their website, in their brand.
The setup
- A quote agent on the website, trained on their services and area
- Automatic qualification: urgency, job type, location
- Real-time SMS/email notification with the full brief
- Appointments offered straight into their diary
What changed
- Zero missed calls, nights and weekends included
- 100% of enquiries captured and qualified
- They only call back the jobs worth the trip
“I used to lose half my calls when I was on site. Now every enquiry is captured and qualified, even at weekends.”
Client anonymised at their request · deployment in production.
your industry next
Your business has the same leaks. Shall we measure them together?
A 30-minute call: we analyse your website, your inbound channels, and quantify what a Setter would capture.
Launch guarantee included. GDPR · SSL · EU-hosted.